Customer Service Dealer Coordinator

Key Responsibilities:

• Ensure full compliance with Management-defined plans, DPs, and quality procedures, including implementing corrective actions and supporting departmental quality initiatives.
• Coordinate effectively between the Customer Service Centre, dealers, CWS (if any), and Sales to ensure smooth operations, including GRN-related tasks and accurate record maintenance.
• Conduct regular market visits as per policy to maintain strong dealer relationships and provide necessary guidance or training on procedures.
• Track, follow up, and maintain records of customer letters, dealer complaints, and feedback; ensure complaints are resolved on a priority basis and escalate pending cases to supervisors when required.
• Report any product abnormalities (e.g., missing parts, dents, damages) to the Sales Department promptly.
• Communicate meeting requirements and updates between Sales, Branch Management, and the Central Customer Services Desk, ensuring timely coordination and feedback.
• Identify gaps where new or updated procedures are required and highlight them to the relevant stakeholders.
• Maintain all required MIS, reports, and charts as requested by Management.
• Inform the Branch Manager in case of any non‑compliance with established procedures.
• Perform any additional tasks assigned by Senior Management.

Eligibility Criteria:

Qualification: Minimum Graduation (Business or any related field)

Experience: 3 years+ experience required