Customer service & delivery app operator

We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings management. Job schedule will vary - night and day shifts.

Job responsibilities:

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Communicating with vendors and clients, handling complains and resolving issues
• Performing office duties, preparing daily reports and data entry
• Updating listings

Required Skills:
- Customer service skills
- Expertise in people management and leadership is a plus
- Strong organizational skills
- Capacity to train and guide junior team members
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solving skills
-Excellent verbal and written communication skills
- English and Arabic language proficiency required

-Excel proficiency

Job Type: Full-time

Pay: E£10,000.00 - E£14,000.00 per month

Ability to commute/relocate:

• El Gouna: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you currently based in El Gouna/Hurghada?
• When are you available to start the work?

Experience:

• customer service: 1 year (Preferred)
• managerial: 1 year (Preferred)

Language:

• English and Arabic (Required)

Work Location: In person