Customer Service & Dispatch Associate

Job Description

We are a locally owned HVAC company in Cocoa, FL seeking a dependable and organized Customer Service & Dispatch Associate to support daily office and service operations.

This role is primarily responsible for answering customer calls, scheduling and dispatching technicians, and handling general office support tasks. The position requires strong attention to detail, the ability to multitask, and comfort working in a fast-paced service environment.

Responsibilities:

• Answer incoming phone calls and emails in a professional and timely manner
• Schedule service appointments and dispatch technicians
• Enter and maintain accurate customer records and job notes
• Assist with permit applications and related administrative tasks
• Support general office operations (filing, printing, document handling)
• Assist with light administrative and marketing tasks as needed
• Help with weekly shared office responsibilities

Requirements:

• Strong communication and customer service skills
• Ability to multitask and stay organized under pressure
• Basic computer skills (email, data entry, scheduling systems)
• Comfortable using office equipment (phone systems, printer/scanner, etc.)
• Dependable, punctual, and detail-oriented
• Previous office or customer service experience preferred

Additional Expectations:

• Weekend phone coverage is required on a rotating schedule
• Must be willing to assist in multiple areas of the office as needed
• Team mindset—everyone contributes to keeping operations running smoothly

Nice to Have (Not Required):

• HVAC or service industry experience
• Familiarity with permits or municipal processes
• Spanish-speaking ability

Work Location:

• In person – Cocoa, FL 32922
• Must be able to reliably commute or relocate before starting

Pre-Screen Questions (Required)

Applications submitted without complete answers to these questions will not be considered.

• This role involves answering a high volume of phone calls while scheduling and dispatching technicians. Briefly describe your experience handling multiple calls or tasks at once.
• What systems or software have you used for scheduling, customer management, or office work? (Examples: CRM, dispatch software, Excel, etc.)
• Describe your level of comfort with basic office equipment (computer, printer/scanner, multi-line phone systems).
• This role requires accuracy when entering customer information and job notes. Can you describe a time when attention to detail was important in your work?
• This position requires rotating weekend phone coverage. Are you able and willing to participate in a weekend on-call rotation? Yes or No
• Are you able to reliably commute to Cocoa, FL and work in-office full time? Yes or No
• This is a team-oriented role where everyone contributes to general office tasks (filing, organizing, cleaning, etc.). Are you comfortable with that expectation? Yes or No

Pay: $14.50 - $17.00 per hour

Ability to Commute:

• Cocoa, FL 32922 (Required)

Ability to Relocate:

• Cocoa, FL 32922: Relocate before starting work (Preferred)

Work Location: In person