Customer Service & Dispatch Coordinator

Location: 11351 Allison Ct. Huntley, IL 60142 (In-Person)

Pay: $19.00 – $23.00 per hour + Consistent Overtime

Hours: Full-Time | Monday – Friday |7am - 5pm | Occasional Saturdays 7am-12pm

Position Summary

The Customer Service & Dispatch Coordinator is a critical front-line role responsible for delivering exceptional customer experiences while maximizing technician efficiency and daily revenue. You will manage inbound/outbound communications, optimize technician routing, and handle essential office administration to ensure smooth, profitable operations.

Core Responsibilities

1. Customer Experience & Sales Support

• Call Management: Answer inbound service and sales calls with professionalism; convert inquiries into booked appointments.
• Showroom Support: Greet and assist customers who visit our local showroom.
• Revenue Growth: Educate customers on service offerings, maintenance plans, and financing options; follow up on unsold estimates.

2. Scheduling & Dispatch Coordination

• Strategic Routing: Schedule service calls to maximize technician productivity and reduce "windshield time."
• Logistics: Assign jobs based on technician skill set and geography; monitor progress throughout the day and adjust routes as needed.
• Communication: Provide clear schedule updates to both technicians and customers.

3. Office Administration & Accounting

• Data Integrity: Maintain accurate customer records in our CRM system.
• Financial Tasks: Check invoices, process customer payments, and assist with basic accounting workflows.
• Records Management: Handle essential office tasks including scanning, copying, and filing to maintain an organized workspace.

Requirements & Qualifications

• Experience: 2+ years of customer service experience (Home Services or Construction industry preferred).
• Technical Skills: Intermediate computer proficiency; experience with CRM or Field Service software (e.g., NetSuite, Jobber) and Microsoft Outlook is a plus.
• Multi-tasking: Proven ability to prioritize high-volume tasks in a fast-paced environment.
• Communication: Clear, confident, and professional verbal and written skills.
• Education: High School Diploma or GED.

Why Join Our Team?

• Comprehensive Benefits: Medical, Dental, and Vision insurance.
• Retirement: 401(k) plan.
• Time Off: Paid Time Off (PTO) and Paid Holidays.

Impact: This role directly impacts our daily revenue and technician success—you aren't just answering phones; you are driving the business forward.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Office: 2 years (Required)
• Phone etiquette in office setting: 2 years (Required)

Work Location: In person