Customer Service & Dispatch Coordinator - Copier Service & Supplies

Overview
Documax is looking for a highly organized, customer-focused Customer Service & Dispatch Coordinator to support our multi-state service operations. This role is the central communication hub between customers, technicians, warehouse operations, and leadership teams. You’ll help create an amazing customer experience by answering incoming service calls, coordinating technician schedules, solving problems in real time, and helping keep operations running efficiently and accurately.

Job Responsibilities

Customer Communication & Service Support

• Answer incoming customer service calls and help route requests appropriately
• Provide appointment updates, ETAs, and proactive communication throughout the service process
• Resolve customer concerns professionally while delivering a responsive, supportive experience

Dispatch Coordination & Operations

• Schedule and dispatch technicians across multiple territories based on urgency, skill set, and availability
• Adjust schedules throughout the day to support changing priorities and emergency service needs
• Coordinate closely with technicians, warehouse teams, and leadership to keep operations moving smoothly

Work Orders, Reporting & Accountability

• Create and manage service work orders with strong attention to detail and accuracy
• Monitor technician documentation, meter readings, and reporting compliance
• Track recurring service issues, reporting gaps, and operational inefficiencies for escalation and follow-up

What We're Looking for

Required Qulifications

• 2+ years of dispatching, customer service, scheduling, or service coordination experience
• Strong communication, organization, and multitasking skills
• Experience with CRM or dispatch systems such as eAutomate, Salesforce, or similar
• Ability to stay calm, solution-focused, and adaptable in a fast-paced environment
• High attention to detail and follow-through

Preferred Experience

• Copier, printer, office equipment, or field service industry experience
• Experience with dispatch or service management software
• Familiarity with Kyocera Fleet Services (KFS) or similar reporting platforms
• Experience supporting multi-location or multi-state operations
• Experience managing toner replenishment programs
• Knowledge of equipment tracking, ID management, and service history documentation
• Strong sense of accountability and ownership

Work Environment

• Office-based role supporting multi-state service operations
• High-volume phone, scheduling, and customer communication environment
• Fast-paced atmosphere with shifting priorities throughout the day

Why Join Documax? At Documax, we believe great service starts with great people. We provide fast, reliable office equipment and service, including printers, copiers, supplies, and software—tailored to business needs.

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, fast-paced environment.
• Be part of a team that values efficiency, innovation and top-tier customer service.
• Growth opportunities because we are expanding!

If you enjoy helping people, solving problems, and being part of a team that moves with urgency and purpose, submit your resume and a brief cover letter highlighting your experience in dispatching, scheduling or coordination. We look forward to meeting you!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• What is your commute time to Sanford, FL?

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 3 years (Required)
• CRM software: 1 year (Preferred)
• copier / printer industry: 1 year (Preferred)

Work Location: In person