Customer Service & Dispatch Coordinator (HVAC)

About Us
Hage Energy has been serving Houston and surrounding areas since 1995, providing top-tier air conditioning, heating, and energy efficiency solutions for homes and businesses. We take pride in using the latest technology and delivering a high level of service that keeps our customers comfortable year-round.

We’re growing and looking for someone who thrives in a fast-paced environment and wants to be a key part of a high-performing team.

Position Overview
As our Customer Service & Dispatch Coordinator, you’ll be the hub of daily operations. You will be managing incoming customer requests, coordinating technician schedules, and helping drive revenue through strong follow-up and organization.

This role is perfect for someone who is organized, quick-thinking, and confident on the phone, with the ability to keep things moving efficiently while delivering a great customer experience.

What You’ll Do

• Answer and manage inbound calls, web inquiries, and customer requests
• Schedule service calls and sales appointments with technicians and comfort advisors
• Coordinate daily dispatching to maximize efficiency and productivity
• Identify and qualify sales opportunities from inbound leads
• Follow up on estimates and open opportunities to help close business
• Communicate clearly with technicians and sales team throughout the day
• Maintain accurate customer records in Housecall Pro (CRM)
• Manage maintenance membership scheduling and follow-ups
• Ensure every customer interaction is handled quickly and professionally

What We’re Looking For

• 3+ years of customer service, dispatch, or call center experience (HVAC or home services a plus)
• Strong communication skills — confident, clear, and professional on the phone
• Highly organized with strong attention to detail
• Ability to multitask and stay calm under pressure
• Reliable, punctual, and team-oriented
• Comfortable using CRM systems (Housecall Pro preferred)
• Proficient in Microsoft Office (Excel, Word, Teams, etc.)

What Makes You Stand Out

• Experience in HVAC or home service industry
• Experience dispatching multiple technicians in a fast-paced environment
• Sales mindset with strong follow-up habits

Why Join Hage Energy?

• Established, reputable company with steady growth
• Team-focused environment where your role truly matters
• Opportunity to grow with the company
• Fast-paced role where no two days are the same

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Paid time off

Application Question(s):

• This position requires rotating weekend on call phone responsibilities with additional pay. Are you willing to participate?
• This is a full-time, in-office position in Houston, TX. Are you able to work in-office?
• You receive multiple customer inquiries at once while working on an important task. How do you decide what to handle first?

Education:

• Associate (Preferred)

Experience:

• HVAC or Home Services: 2 years (Preferred)
• CRM software: 1 year (Preferred)
• Customer Service/Dispatch/ Administrative: 3 years (Required)

Work Location: Hybrid remote in Houston, TX 77057