Customer Service & Dispatch Coordinator (Inside Sales Focus) – ServiceTitan Experience a Plus

Customer Service & Dispatch Coordinator (Inside Sales Focus) – ServiceTitan Experience a Plus

Love talking to customers, staying organized, and keeping a team running on schedule? This role is the hub of our operation.

Mr. Handyman of Northern Virginia (Manassas, VA) is hiring a Customer Service & Dispatch Coordinator to manage inbound calls, schedule jobs, dispatch technicians, and help convert opportunities into booked work. If you’re detail-oriented, quick on your feet, and enjoy a fast-paced environment, this is a great opportunity to grow.

What You’ll Do

• Answer inbound calls and respond to customer inquiries with professionalism and urgency
• Convert incoming leads into scheduled appointments (inside sales focus)
• Schedule jobs efficiently based on technician availability, skillset, and location
• Dispatch technicians and adjust schedules in real time throughout the day
• Communicate updates to customers and field teams to keep everyone aligned
• Enter and maintain accurate job details in our CRM (ServiceTitan)
• Follow up on estimates and unscheduled opportunities to drive additional revenue
• Monitor daily schedule performance and help maximize technician productivity
• Deliver a “raving fan” customer experience from first call to job completion

What We’re Looking For

• 2+ years of experience in customer service, dispatching, scheduling, or inside sales
• Strong phone presence and ability to build rapport quickly
• Highly organized with the ability to multitask in a fast-paced environment
• Comfortable handling multiple systems, data entry, and scheduling tools
• Problem-solver who can think quickly and adapt throughout the day
• Team-oriented with a positive, professional attitude
• ServiceTitan experience is a strong plus (or similar CRM/dispatch software)
• Construction, home services, or field service experience preferred
• Must work from our Manassas office (not remote)
• Located within Northern Virginia (Prince William / Manassas area preferred)

What You Get

• Competitive hourly pay: $18 – $20/hour (based on experience)
• Performance-based bonuses tied to booking and revenue goals
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and holidays
• Training on systems, processes, and ServiceTitan
• Supportive, team-oriented work environment
• Opportunity to grow into senior CSR, dispatch lead, or office management roles

Schedule

• Full-time
• Monday – Friday
• 1 Saturday per month

Why This Role Matters

This position is critical to our success—you’re not just answering phones, you’re:

• Driving revenue through scheduling and follow-up
• Keeping technicians productive and on track
• Creating the first impression for every customer

If you like being at the center of the action and making a real impact every day, you’ll thrive here.

Apply Today

We’re actively interviewing and ready to bring the right person on board.