Customer Service Dispatcher (Part Time)

If you have been looking for a way to get active in your community, but can't volunteer because you must work, and/or don't know where to start: THIS IS YOUR SIGN. Come join us!

Regional Transportation Program is a non-profit organization that operates within Cumberland County, Maine, and provides transportation to the public using (mostly) large vans that can be driven with the same driver's license as a sedan. Many of our customers prefer to use our services because we are responsive to the unique needs of some groups such as: those who have disabilities, our senior citizens, and even smaller children who need to get to school safely. Our Customer Service oriented Dispatchers are the first line of contact our customers have to schedule rides, and help organize ride schedules to make sure everyone gets where they need to be on time.

Our team:

• Is made up of people, not "employee numbers"
• Comes from all paths of life, and from all points in a career journey
• Knows that each ride triggers a ripple effect that goes beyond the customer, and supports their family, local businesses, and the community at large
• Works closely together as a group to achieve goals
• Uses modern apps/technology to be efficient in their day-to-day efforts

This Part-Time Job:

• Comes with work-life balance
• Comes with benefits
• Is Thursday, Friday and Saturday. (Saturday is required.)
• Is in the office

Responsibilities:

• Observe all safety regulations and safety situations
• Take appointment information from riders
• Update system information, schedule rides
• Support and Communicate with drivers over a two-way radio
• Respond to inbound calls from riders

Qualifications:

• Polite, courteous, and professional customer service disposition
• Familiarity with computers, software, and ability to learn new software
• Experience with dispatch/scheduling software/processes a plus!
• Strong English language speaking and reading skill, multilingual a plus!
• Strong skill in multitasking working with shifting priorities
• Ability to break down larger challenges into smaller, actionable steps
• Pass a DOT drug test, and background checks
• Not required, but a plus: experience with social media and digital communications

Excellent Benefits:

• Earn paid sick and vacation time. Possible paid holidays
• Vision and dental
• 403(b) Retirement plan
• Life insurance paid for by the company
• Employee Assistance Program

RTP is an equal opportunity employer that makes hiring decisions based on merit and not on characteristics such as: religion, age, sex (biology, gender, orientation or marital status), disability, genetics, race, nor national origin. Please note that RTP does not provide sponsorship for work visas; and so all applicants must already be eligible to work in the United States to be eligible for employment. Additionally, we are grateful to our service members, and especially encourage veterans to apply. For any person who is interested in applying for a role with us who has a disability that requires accommodation to do so, please inform us and we are happy to work with you.

No solicitations, no recruiters, please.

Pay: $23.49 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you available to work Thursday, Friday, and Saturday?

Experience:

• Dispatch: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Commute:

• Westbrook, ME 04092 (Required)

Work Location: In person