Customer Service & E-Commerce Coordinator

Customer Service & E-Commerce Coordinator

We are looking for a motivated and organized Customer Service & E-Commerce Coordinator to join our team in Bahrain.

Responsibilities:

• Respond to customer inquiries via WhatsApp, social media, and other communication channels
• Handle customer complaints professionally and provide effective solutions
• Follow up on online orders, deliveries, and customer requests
• Manage website orders and update order statuses
• Coordinate with branches and delivery companies
• Follow up on abandoned carts and sales opportunities
• Upload products and perform basic website management tasks
• Ensure a smooth and positive customer experience

Requirements:

• Previous experience in customer service or e-commerce
• Strong communication skills in Arabic and English
• Excellent problem-solving and customer handling abilities
• Good typing speed and organizational skills
• Familiarity with Shopify, websites, and online systems
• Ability to work under pressure and manage multiple tasks
• Experience in retail or mobile accessories is an advantage

Pay: BD160.000 - BD250.000 per hour

Work Location: In person