Customer Service Executive

Job Summary:
We Legaly Experts are seeking a dedicated and professional Customer Service Executive with a minimum of 2 years of experience working within a UAE-based accounting, audit, and tax consultancy environment. The ideal candidate will possess strong knowledge of consultancy services, including accounting, auditing, and taxation, along with proven expertise in handling client interactions, resolving queries, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Serve as the first point of contact for clients, responding to inquiries via phone, email, and in person in a timely and professional manner.
• Provide accurate information about the company’s services, including accounting, auditing, tax consultancy, and related products.
• Coordinate with internal departments (audit, accounts, tax, legal) to ensure client requests and requirements are addressed efficiently.
• Manage and maintain client records, correspondence, and service requests in compliance with company standards.
• Assist clients in understanding service processes, documentation requirements, and timelines.
• Handle complaints or escalations with professionalism, ensuring prompt resolution and client satisfaction.
• Build and maintain long-term relationships with clients, ensuring trust and loyalty to the firm.
• Support business development initiatives by providing clients with updates on new services, products, or compliance requirements in the UAE.
• Ensure compliance with company policies, confidentiality standards, and UAE regulatory requirements in all client dealings.

Qualifications and Skills:

• Minimum 2 years of customer service experience in a UAE-based accounting, audit, and tax consultancy firm.
• Strong understanding of accounting, auditing, and tax consultancy products and services in the UAE market.
• Excellent verbal and written communication skills in English.
• Proficient in MS Office applications (Word, Excel, Outlook) and CRM systems.
• Strong interpersonal skills with the ability to manage diverse clients in a professional manner.
• Problem-solving skills with a client-focused approach.
• Ability to work under pressure and manage multiple priorities effectively.

Education:

• Bachelor’s degree in Business Administration, or a related field is preferred.

Employment Type:

• Full-time

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Experience:

• with uae based accounting, audit and tax consultancy: 2 years (Required)

Location:

• Dubai (Required)