Customer Service Executive

Job Description: Customer Service Associate

Date posted: 8 August 2025
Pay: From 4,000.00 AED per month
Job Type: Full-time

About Wecord London

Wecord London is a luxury lifestyle brand founded in 2018, specializing in jewellery, watches, perfumes, and accessories. Our mission is to create empowering designs that resonate with a global audience. As we continue to grow in the UAE, we are seeking a Customer Service Associate to join our office in Business Bay, Dubai.

Job Summary

As a Customer Service Associate, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the Wecord brand. This role requires fluency in both Arabic and English to effectively serve our diverse clientele.

Key Responsibilities

• Customer Support: Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Issue Resolution: Manage and resolve customer complaints with empathy, efficiency, and discretion.
• Order Management: Assist customers with online orders, returns, exchanges, and tracking updates.
• Brand Representation: Provide product knowledge and guidance that reflects the luxury standards of Wecord London.
• Client Relationships: Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.
• Collaboration: Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.
• Documentation: Maintain accurate records of customer interactions in CRM systems.

Qualifications

• Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.
• Fluency in Arabic and English (both written and spoken) is mandatory.
• Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base.
• Ability to handle challenging situations with professionalism and tact.
• Proficiency in using customer service platforms, CRM, and Microsoft Office Suite.
• Strong organizational and multitasking abilities.

Preferred Qualifications

• Experience in luxury retail or jewellery is a plus.
• Knowledge of additional languages is an advantage.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunities for career growth and professional development.
• A collaborative, elegant, and supportive work environment in our Dubai office.
• Employee discounts on our exclusive collections.

Job Types: Full-time, Permanent

Pay: From AED4,000.00 per month

Application Question(s):

• Can you easily and regularly travel to work at Business Bay, Dubai?

Education:

• Diploma (Preferred)

Experience:

• customer service: 1 year (Required)

Language:

• Arabic (Required)
• English (Required)
• French (Preferred)

License/Certification:

• Work Visa (Required)

Location:

• Dubai (Required)