Customer Service Executive

Role Overview

The Customer Service Executive will be responsible for delivering exceptional customer service and support to applicants visiting our Riyadh center. The role requires a professional with a background in travel and tourism, fluency in Arabic and English, and the ability to manage customer interactions efficiently, ensuring compliance with company and client standards.

Key Responsibilities

· Welcome and assist applicants with accurate information and professional guidance throughout the process.

· Review and verify documents as per company and client requirements.

· Manage application entry, appointment scheduling, and payment processing.

· Handle customer inquiries and resolve issues promptly and courteously.

· Coordinate with internal teams and external stakeholders for smooth operations.

· Ensure adherence to confidentiality and data protection protocols.

· Prepare daily operational and customer interaction reports.

· Support continuous improvement initiatives and uphold service excellence standards.

Required Qualifications & Experience

· Education: Bachelor’s degree or equivalent qualification (preferably in Travel & Tourism, Business Administration, or related field).

· Experience: Minimum 3 years of experience in customer service within the travel, tourism, or visa services sector.

· Languages: Fluency in Arabic and English (mandatory).

· Availability: Must be able to join immediately.

· Location: Based in Riyadh, KSA.

Key Skills & Competencies

· Strong communication and interpersonal skills.

· Excellent customer handling and problem-solving abilities.

· Attention to detail and ability to work under pressure.

· Professional demeanor with a service-oriented attitude.

· Proficient in MS Office and general computer applications.

Why Join BLS International

· Opportunity to work with a globally reputed organization.

· Professional and multicultural work environment.

· Career growth opportunities within an expanding global network.

Job Type: Full-time

Pay: ﷼4,500.00 - ﷼5,000.00 per month