Customer Service Executive

1. Handle Student & Parent Queries

• Respond to inquiries via phone calls, WhatsApp, emails, and in-person interactions.
• Provide clear and accurate information regarding school tours, programs, schedules, fees, and activities.
• Assist parents and students in understanding processes, registrations, and documentation.
• Maintain a polite, patient, and customer-focused approach at all times.

2. Maintain Accurate Student Records

• Update and manage student databases and registration details.
• Ensure all student/parent information is recorded correctly in CRM or internal sheets.
• Track tour registrations, confirmations, payments, and cancellations.
• Prepare daily, weekly, and monthly reports for Sales Manager review.

3. Coordinate With Sales Manager & Internal Teams

• Share daily updates on leads, follow-ups, and resolved/ pending cases.
• Liaise with the Sales Manager regarding escalated issues, approvals, or exceptions.
• Coordinate with operations, transport, accounts, and tour teams to ensure smooth execution.
• Support the Sales Manager with documentation, reports, and MIS updates.

4. Issue Resolution & Escalation

• Address concerns, complaints, or service-related issues efficiently.
• Provide first-level support and escalate unresolved matters to seniors.
• Ensure problems are closed within the defined TAT (Turnaround Time).

5. Internal Communication & Coordination

• Maintain seamless communication between departments for timely updates.
• Share relevant information with the tour operations, accounts, and logistics teams.
• Ensure students and parents receive accurate, updated information.

6. Administrative & Reporting Support

• Maintain logs of queries, resolutions, calls, and follow-ups.
• Assist in preparing tour schedules, confirmation lists, and attendance sheets.
• Support other office activities as directed by management.

Skills & Qualifications Required Educational Qualification

• Minimum: Bachelor’s degree preferred

Key Skills

• Excellent communication skills (spoken + written)
• Strong customer service mindset
• Attention to detail
• Basic MS Office + Google Sheets knowledge
• Ability to multitask and handle pressure
• Good listening and problem-solving skills
• Ability to maintain professional and polite behaviour

Experience

• 0–2 years in Customer Support / Front Desk / Counsellor / Telecalling / Admin roles
• Freshers with strong communication skills may apply
• Experience in education sector is a plus

Why Join Us?

• Opportunity to impact students and parents directly
• Healthy work environment
• Growth opportunities within the High School & Tour division
• Learning exposure with Sales & Operations teams

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person