Customer Service Executive

• Client Communication: Serve as the primary point of contact for UK healthcare clients regarding all booking, scheduling, and shift fulfillment needs.
• Shift Coordination: Coordinate and manage staffing requirements for Nurses, Support Workers, and Social Care Professionals.
• Urgent Fulfillment: Efficiently and precisely handle urgent and last-minute booking requests to maintain operational continuity for clients.
• System Management: Maintain accurate, real-time updates and integrity across internal booking systems and scheduling platforms.
• Team Collaboration: Work collaboratively with the Recruitment Team to ensure seamless staff allocation and pipeline management to meet client demand.
• Administrative Support: Manage all confirmations, cancellations, and client communications professionally.
• Reporting: Generate essential booking reports and actively support continuous client satisfaction tracking.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Ahmedabad, Gujarat (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person