Customer Service Executive

Job Description: Customer Service Executive

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, emails, and WhatsApp.
• Respond to customer queries related to products, orders, returns, and service requests.
• Coordinate with Logistics, Sales, and Warehouse teams to resolve customer issues promptly.
• Maintain accurate and up-to-date records of all customer interactions and transactions in ERP/CRM systems.
• Process returns, exchanges, and warranty claims as per company policies.
• Escalate unresolved or complex issues to the concerned department for timely closure.
• Collect customer feedback and share insights with management for continuous improvement.
• Ensure high levels of customer satisfaction and build long-term customer relationships.

Candidate Profile

• 2–4 years of experience in Customer Service.
• Excellent verbal and written communication skills in English, Hindi, and Marathi.
• Strong problem-solving and interpersonal skills.
• Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.
• Customer-first attitude with empathy, patience, and professionalism.
• Self-motivated with a results-driven approach.
• Candidate age should be under 30 years (preferred).

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person