Customer Service Executive

Customer Service Executive

You will coordinate and handle all ocean/air freight shipments to the satisfaction of local customers and overseas partners.

Your responsibilities:

• Coordination and handling of shipments from door-to-door
• Preparation of transport documentation and quotations for customer
• Maintain a high data quality in transport and tracking system
• Involvement in rate negotiations with carriers and subcontracts
• Monitor file profitability and take actions to improve gross profit per job
• Create or trigger reports for key customers
• Ensure claims are handled properly and in line with company rules
• Support accounting with dunning process
• Foster company image and support continuous improvement actions

Job requirements:

• Minimum 2 years’ experience in freight forwarding industry with focus on UAE Market
• Written and verbal communication skills English
• Capable to work independently as well as within teams
• Professional appearance, friendly and outgoing personality
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint

Location: ProjX Cochin （Back office）

What We Offer:

• An exciting and diverse field of activity
• International working environment
• Attractive framework conditions as well as benefits

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person