Customer Service Executive

Job Title: Customer Service Executive

Location: Delhi / Mumbai
Experience: 3+ years
Department: Sales / Business Development

Job Summary:

We are looking for a Sales Coordinator to support our sales team by managing client communication, preparing quotations, maintaining reports, and coordinating order processing. The ideal candidate should be detail-oriented, organized, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

• Coordinate with clients and the sales team for quotations, proposals, and follow-ups.
• Manage order processing, invoicing, and documentation.
• Maintain and update sales reports, trackers, and CRM data.
• Communicate with internal teams (accounts, logistics, and operations) to ensure timely deliveries.
• Assist sales managers in preparing presentations and monthly sales reviews.
• Handle client queries and ensure high customer satisfaction.

Requirements:

• Graduate in Business/Commerce or related field.
• 2+ years of experience as a Sales Coordinator or in a sales support role.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
• Excellent communication and organizational skills.
• Ability to prioritize tasks and meet deadlines.