Customer Service Executive

• Customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience.
• Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.
• We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.
• Objectives of this role
• Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
• Escalating complex issues to higher authorities when necessary and following up on resolutions.
• Maintaining detailed and accurate records of customer interactions and inquiries. Your tasks:
• Provide step-by-step guidance to customers to resolve issues or navigate products or services.
• Respond to customer inquiries through various communication channels, including phone, email and live chat.
• Address customer feedback and concerns with empathy and professionalism.
• Collaborate with cross-functional teams to ensure timely resolution of issues. Handle a high volume of customer
• contacts while maintaining quality service. Identify common customer issues and suggest improvements to enhance the customer experience.
• Keep accurate records of customer interactions using our customer support software.
• Contribute to the development of customer support materials and resources at the firm.
• Required skills and qualifications Bachelor’s degree in Business,
• Communication or a related field. 2+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
• Organisational and time management skills to handle multiple customer inquiries.
• Problem-solving skills with the ability to think on your feet.
• Tamil candidates only

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,432.99 - ₹32,725.15 per month

Benefits:

• Food provided

Work Location: In person