Customer Service Executive

Key Responsibilities

• Respond promptly to customer inquiries via email, phone calls, chat, and social media platforms.
• Handle inbound and outbound customer interactions related to orders, deliveries, returns, exchanges, and product inquiries.
• Resolve customer issues by understanding complaints, identifying root causes, and providing effective solutions.
• Maintain accurate and detailed records of customer interactions and resolutions in CRM or internal systems.
• Coordinate with logistics, warehouse, marketing, and internal teams to ensure timely issue resolution and customer satisfaction.
• Monitor customer feedback, identify recurring issues, and suggest process or service improvements.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.

Requirements

• Proven experience in customer service or client-facing roles, preferably in retail, e-commerce, or fashion brands.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Comfortable working with CRM tools, order management systems, and email platforms.
• Strong problem-solving skills with a customer-first mindset.

What We Offer

• Opportunity to work with a growing fashion and lifestyle brand.
• Exposure to end-to-end customer support operations in e-commerce and retail.
• A collaborative work environment with learning and growth opportunities.

Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person