Customer Service Executive

About Us

WeCopy Fintech, a Canada-based fintech company, is the ecosystem behind WeCopyTrade, WeMasterTrade, and WeGolden. We provide social and copy-trading solutions, funded trader programs, trading education, and advanced digital trading tools.

We are expanding across the MENA region and are looking for a motivated Customer Service Executive to join our team onsite in Zahraa EL-Maadi, Cairo, Egypt. This role focuses on providing high-quality support to our English and Arabic-speaking clients, ensuring excellent customer experiences and smooth operations.

Location: Onsite – Zahraa El-Maadi, Cairo, Egypt

Key Responsibilities

• Handle customer inquiries via CRM (HubSpot), email, chat, and social media channels.
• Create, manage, and resolve support tickets, coordinating with internal teams as needed.
• Provide accurate, professional, and timely solutions to customer issues.
• Maintain high customer satisfaction and service quality standards.
• Develop a strong understanding of our products and services to assist clients effectively.
• Identify trends in customer feedback and suggest improvements to processes.

Requirements

• Fluent in English and Arabic (both written and spoken).
• 1–2 years of experience in customer service or client support roles.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work rotating shifts (day/evening).
• Interest or experience in trading, forex, or fintech is a plus.
• Knowledge of MENA customer behavior or familiarity with the region is an advantage.

What We Offer

• Competitive salary and benefits package.
• Comprehensive onboarding and training program.
• Opportunities for career growth within a global fintech company.
• Supportive and multicultural work environment.

About You

You are proactive, customer-focused, and able to handle client inquiries professionally. You enjoy working in a fast-paced environment and are comfortable engaging with clients from diverse backgrounds. You take pride in delivering high-quality service and contributing to the company’s growth.

Job Type: Full-time

Pay: E£12,000.00 - E£15,000.00 per month

Application Question(s):

• What is your recent salary?
• What is your expected Salary?

Work Location: In person