Customer Service Executive

About the Role:
We are seeking a highly motivated Customer Service Executive with a minimum of 2–4 years of experience in the healthcare industry. The ideal candidate will have a strong background in patient coordination, healthcare administration, and delivering exceptional service in a clinical or hospital environment. This role requires professionalism, empathy, and the ability to manage sensitive patient interactions efficiently.

Key Responsibilities:

· Serve as the first point of contact for patients and visitors, ensuring a welcoming and professional experience

· Manage appointment scheduling, rescheduling, and patient follow-ups

· Handle patient inquiries via phone, email, and in-person communication

· Coordinate with doctors, nurses, and medical staff to ensure smooth patient flow

· Assist with insurance verification, approvals, and billing-related queries

· Maintain accurate patient records in compliance with healthcare regulations and confidentiality standards

· Resolve patient complaints and concerns with empathy and efficiency

· Ensure adherence to clinic/hospital policies and service standards

· Support administrative and front desk operations as required

Requirements:

· Minimum 2–4 years of experience in customer service within the healthcare industry (hospital, clinic, medical center, or insurance sector)

· Strong knowledge of healthcare processes, patient management, and medical terminology

· Excellent communication and interpersonal skills with a patient-centered approach

· Ability to handle high-pressure environments with professionalism and calmness

· Experience with healthcare management systems or CRM software is an advantage

· Strong organizational and multitasking skills

· Fluency in English is required; Arabic or additional languages are an advantage (especially in UAE healthcare settings)

What We Offer:

· Competitive salary package based on experience

· Health insurance and employee benefits

· Career advancement opportunities within the healthcare sector

· Supportive and professional work environment

Work Location: In person