Customer Service Executive (Amazon & Flipkart)

About the Role

We are looking for a proactive and customer-focused Customer Service Executive to support our Amazon and independent website operations. In this role, you will handle customer inquiries, resolve order issues, and ensure a smooth and satisfying shopping experience for our global customers. If you enjoy problem-solving, communication, and working in a fast-growing ecommerce environment, this position is an excellent fit.

Key Responsibilities

• Respond to customer inquiries via email, chat, WhatsApp, and other communication channels.
• Handle order issues including returns, replacements, delivery tracking, refunds, and product information.
• Coordinate with warehouse, logistics, and sales teams to provide timely solutions.
• Maintain high customer satisfaction and ensure service quality standards are met.
• Monitor product reviews/ratings and flag potential issues to internal teams.
• Prepare simple daily or weekly customer service reports when needed.

Job Requirements

• 1–2 years of ecommerce customer service experience preferred (Amazon / Shopify / independent website).
• Strong English writing and reading skills for customer communication.
• Excellent communication skills; patient, detail-oriented, and responsible.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic understanding of ecommerce processes is an advantage.

Why Join Us

• Fast-growing international business with exciting exposure to global customers.
• Supportive team culture where your ideas and feedback are valued.
• Clear career growth path in Customer Service, Operations, or Ecommerce.
• Opportunity to develop cross-functional skills by working closely with logistics, warehouse, and sales teams.
• Stable and long-term role with room to build your expertise in Amazon and ecommerce operations.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

• Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current annual CTC?
• What is your expected CTC?
• What is your notice period?
• May I know if you have worked in e-commerce or any good-trading related companies before?

Work Location: In person