Customer Service Executive (Batelco)

Batelco provides telecommunications and digital services including mobile, broadband, and enterprise solutions.

A Customer Service Executive at Batelco is responsible for handling customer inquiries, complaints, and service requests while ensuring a high level of customer satisfaction in a telecom environment.

Job Description

1. Customer Support & Communication

Handle customer queries via:

Calls, email, chat, or service centers

Assist with issues related to:

Mobile services

Internet / broadband

Billing and accounts

Provide accurate and complete information to customers

2. Problem Solving & Complaint Handling

Investigate customer complaints and technical issues

Resolve problems or escalate to the appropriate department

Ensure quick and effective resolution of cases

3. Coordination with Internal Teams

Work with technical, billing, and network teams

Follow up on unresolved issues

Ensure proper communication between departments

4. Sales & Customer Engagement

Inform customers about:

New products

Promotions and offers

Make outbound calls for campaigns and service updates

Help increase customer retention and satisfaction

5. Data Management & Documentation

Update customer information in systems

Maintain records of interactions and complaints

Follow company procedures and quality standards

6. Process & Quality Compliance

Follow scripts, policies, and telecom regulations

Meet KPIs such as:

Response time

Resolution rate

Customer satisfaction scores

Required Skills

Strong communication and interpersonal skills

Problem-solving and multitasking ability

Basic IT skills (MS Office, CRM systems)

Customer-focused mindset

Qualifications

Bachelor’s degree (preferred)

Experience: 0–3 years in customer service or call center

Job Type: Full-time

Pay: From BD500.000 per month

Work Location: In person