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Confidential

<h3>Customer Service Executive (CSE) Trainer</h3>&nbsp;📍 Location: Remote 💰 Salary: ₹25,000 – ₹30,000 INR/month 🕒 Shifts: 12-hour rotational shifts 📅 Availability: Immediate Joiners Preferred&nbsp;<h3>✅ Key Responsibilities:</h3>&nbsp;<ul><li>Conduct end-to-end training sessions for new CSE agents (15-day onboarding program)</li><li>Train agents on SOP adherence, CRM usage, and call etiquette for high-risk industries</li><li>Coach on customer handling techniques (chat, voice, and outbound calls) tailored to iGaming platforms</li><li>Teach sales tactics, retention strategies, and effective communication for player engagement</li><li>Deliver role-plays, mock calls, and scenario-based simulations for real-time skill development</li><li>Monitor and evaluate agent performance during training, provide feedback and remedial sessions</li><li>Train agents on basic Excel usage, reporting tasks, and compliance documentation</li><li>Stay updated with product/process changes and update training materials accordingly</li><li>Collaborate with operations and QA teams to align training with real-time business requirements</li></ul>&nbsp;<h3>🎯 Requirements:</h3>&nbsp;<ul><li>1–2 years of experience in customer service/training roles within the Gaming or BPO industry</li><li>Strong knowledge of customer handling, gaming operations, and tele sales techniques</li><li>Experience in outbound calling, live chat handling, and objection handling</li><li>Excellent communication skills in English and Hindi</li><li>Proficiency in MS Excel, Google Sheets, and basic reporting tools</li><li>Ability to train remote teams, deliver engaging sessions, and adapt to diverse learning styles</li><li>High energy, positive attitude, and team-first mindset</li><li>Prior experience in training for Gaming, or fintech platforms</li><li>Knowledge of gaming terminology, player behavior, and fraud detection basics.</li></ul>

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Customer Service Executive (CSE) Trainer

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