Customer Service Executive ( Female with perfect English & Native Arabic language )

Job Title: Female Customer Service Executive (Arabic & English Speaker)

Job Responsibilities:

- Confer with customers by telephone or throw social media to provide information about products, take or enter orders or obtain details of complaints.

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

- Check to ensure that appropriate changes were made to resolve customers' problems.

- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

- Determine charges for services requested and arrange for billing.

- Refer unresolved customer grievances to designated departments for further investigation.

- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

- Up selling of new or additional products.

Requirements:

- Not less than 5 years of experience in customer service.

- Arabic & English proficiency is a must.

- Females only.

-Strong leadership and organizational skills.

- Microsoft Office & E-mail writing proficiency.

Job Location: Sharjah.

Salary: 5000 AED – 6000 AED

If you match the above requirements we would like to hear from you.

E-mail: hr @ fahhadgroup . com

Kindly write the Job Code: CSR05 in the E-mail subject to be considered.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month