Customer Service Executive in Noida, Ghaziabad, Delhi, Faridabad

Key Responsibilities

• Assist customers in the setup process, ensuring a seamless and efficient onboarding experience
• Address and resolve customer complaints and technical issues promptly
• Collaborate with the technical team to diagnose and troubleshoot software-related problems
• Provide comprehensive training sessions to customers, enabling them to effectively utilize the Techworks Digital Signage platform
• Offer guidance on best practices for content creation and management
• Proactively manage customer accounts, ensuring they are up-to-date and meeting their unique needs
• Assist customers in updating and optimizing content on the digital signage platform
  
  

About Company: Techworks offers a complete suite of products and services that come together to form executable and customizable solutions for a wide spectrum of applications in digital signage, information distribution, and experience centers for a large number of industry verticals. We started operations 11 years ago, promoted by professionals with over 30 years of experience in audio, video, broadcast, exhibitions, and events. We create a complete technology platform - both hardware and software - which addresses the current-day communication needs of user organizations. The technology platform includes a wide spectrum of state-of-the-art hardware and software, which, coupled with our business knowledge and expertise, provides truly valuable benefits to users of our solutions and services.