Customer Service Executive – Port Operations (Omani Nationals Only) - Salalah

Customer Service Executive – Port Operations (Omani Nationals Only)

Location: Salalah
Department: Customer Service / Port Operations
Reporting To: Operations Supervisor / Customer Service Manager

Job Summary

We are looking for a professional and customer-focused Customer Service Executive to support daily client coordination and operational activities related to port operations. The candidate will serve as a point of contact for customers and assist in ensuring smooth communication and service support.

The ideal candidate should have good communication skills, basic computer knowledge, and the ability to work in a professional environment.

This position is open only to Omani Nationals based in Salalah.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, and direct interaction.
• Coordinate with internal departments and operational teams.
• Maintain records of customer requests and operational updates.
• Prepare basic reports and update operational information in the system.
• Assist customers with documentation and service-related inquiries.
• Ensure professional and timely communication with clients.
• Support administrative and operational tasks assigned by management.
• Follow company procedures and service standards.

RequirementsExperience

• Previous experience in customer service, administration, logistics, or similar roles will be an advantage.
• Fresh candidates are welcome to apply.

Skills Required

• Good communication skills in English and Arabic.
• Basic IT and computer skills (MS Office, Email, Data Entry).
• Positive attitude and customer service mindset.
• Ability to work under pressure and handle multiple tasks.
• Professional behavior and teamwork skills.

Preferred Attributes

• Resident of Salalah.
• Punctual, disciplined, and willing to learn.
• Basic understanding of customer handling and office procedures will be an advantage.

Job Type

• Full-Time

Eligibility

• Omani Nationals only

Work Location: In person