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Customer Service & Fullfillment Specialist
Davis, United States
The Customer Service & Fulfillment Specialist is a core teammate within the Customer Service department, which also consists of our Support agents. The Customer Service team thrives on teamwork and everyone firing on all pistons to get customers happy and raving about RPS.
About Rural Power Systems Inc
At RPS, we’re solar-powered and people-powered! Every pump that leaves our warehouse means one less generator or power line—and cleaner, safer access to water. It supports healthier animals, plants, and people while boosting the resilience, independence, and self-sufficiency of rural families and communities. We’re mission-driven, impact-focused, and yes—we’re as cool as it sounds. We help folks across the country pump water sustainably, from off-grid ranches to remote homesteads. We're a team of tinkerers, builders, customer champions, and adventurers who take pride in solving real-world problems with clean technology. No corporate fluff, just honest work that matters.
Description
Join our amazing team of incredible team of humans! We're a fun, supportive, and growing company looking for a passionate and dedicated Customer Service & Fulfillment Specialist who can take a proactive approach to Customer Success and is looking for any changes/improvements that need to be made as a department and adjust accordingly.
The Customer Service & Fulfillment Specialist is a core teammate within the Customer Service department, which also consists of our Support agents. The Customer Service team thrives on teamwork and everyone firing on all pistons to get customers happy and raving about RPS. We operate as one whole unit and recognize that while we all play different roles within the department, we are all one team. When times are busy, we help one another, even when it doesn’t fall under our defined role because we closely follow our customer service mantra.
Here are some of the key expectations and responsibilities of the Fulfillment Coordinator:
- Take calls/call out to customers for fulfillment and customer related issues
- File shipping claims for lost/damaged orders
- Communicate production delays with customers
- Call carriers when there are shipping delays
- Recognize areas of opportunity and actively improve customer experience with receiving their orders
- Monitor and report on freight over 48 hours and shipping over 24 hours
- Add/update fulfillment information in our DIY Success Center
- Solve tickets for fulfillment related issues
- Place orders for extra parts or add-ons for the customer if they are needing something after the sale
- Maintain clear communication with sales, warehouse, shipping, freight, and inventory. When communication is lacking, brainstorm how to remedy this.
- Delve into the reasonings behind shipping mistakes and find solutions
The BEST candidate will be able to:
- Consistently take detailed notes about projects
- Can work through a challenge independently, but not afraid to ask for help or support when you hit a true block. We really want a problem solver!
- Comfort with lots of multi-tasking
- A skilled communicator, both written and verbally
- You LIKE talking with new people every day, hearing stories from across the USA, can champion the DIY spirit for our customers
- Has incredible follow up and follow through with teammates and customers
- Values personal responsibility and holding yourself accountable
- Become an expert in the field of water pumps!
No prior solar or water pump experience required, but a technical familiarity, agricultural background, or personal interest in any of the facets of the business is encouraged. RPS has built a reputation over the past 10 years of being the most friendly and helpful company anywhere.
As a company we pledge to “Be a company our Grandfathers would have trusted. Integrity, honesty, dedication and warmth.” To us that means that even though we are selling a product, we need to genuinely care and work to facilitate our customer’s success with our products. And then steadfastly support them no matter what with empathy and warmth.
This position is located onsite and we're located halfway between Woodland and Davis. Compensation for this role is $24/hour.
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