Customer Service- Growth Agent

About Company:
Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well-recognized for its quality, consistency, and convenience. Washmen’s mission is to replace your washing and drying machine using state-of-the-art technology and a user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.Washmen operates in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.
Job Overview:
We are seeking a proactive Tele sales Growth Agent to help close conversion gaps, re-engage churned users, and support marketing growth experiments. This role is ideal for someone with a tele sales background who thrives in customer-facing roles, enjoys problem-solving, and can work flexible hours, including evenings and weekends when required. As part of the Growth Team, you will play a key role in increasing customer conversion, retention, reactivation, and supporting product and growth experiments.
Key Responsibilities
1. Closing Conversion Leaks:
Proactively reach out to users at key drop-off points to recover lost opportunities
Cancelled Orders- Follow up immediately to convert cancellations into completed orders.
- App Uninstalls: Contact users who uninstall the app to gather feedback and encourage reactivation.
- Scheduled Pickups/Drop-offs Without Orders – Identify barriers and help customers complete their orders.
2. Gathering Market Insights:
-Conduct market research, to better understand customer needs.
-Feed insights directly into the Product and Marketing strategies to enhance user acquisition and retention.
3. Support for Ad Experiments:
-Assist with lead generation campaigns by ensuring fast follow-ups on hot leads.
-Provide coverage during peak times (evenings/weekends) to prevent delays that impact conversion rates.
4. Customer Feedback for Product Development:
-Engage with customers to collect daily feedback on new features and product experiments.
-Share insights with the Product and Growth teams to improve user experience and service offerings.
Key Performance Indicators (KPIs)
# of New Customers Converted.
# of Churned Customers Reactivated.
# of Research Calls Conducted.
Requirements:
-2-4 years of tele sales or outbound customer engagement experience.
-Strong communication skills in English (Arabic is a plus).
-Experience using WhatsApp, phone, and email for customer interactions.
-Ability to work flexible shifts, including evenings and weekends.
-Proactive, results-driven, and able to work independently.
-Strong problem-solving skills and a customer-centric mindset.
Job Details
Job Type: Full-time
Location: Office-based, Dubai
Reporting to: Growth Team
Working Hours: Includes evenings and weekends

Job Type: Full-time