Customer Service Internship

Customer Service Intern (Skincare & Beauty Brand)

Jaipur (On-site / Hybrid) | Internship | Pure Cosmeceuticals Pvt. Ltd.

About Us

We are Pure Cosmeceuticals Pvt. Ltd., the parent company of Truth & Beauty and LAB91 — fast-growing science-first skincare brands with in-house R&D and manufacturing. We are building the future of Indian skincare with ingredient-forward, globally benchmarked formulations.

Role Overview

We are looking for a Customer Service Intern to support our customer experience team. You will be the first point of contact for customers, ensuring that queries are handled with clarity, empathy, and speed. This internship is ideal for someone who wants to learn how direct-to-consumer (D2C) brands build strong customer loyalty and engagement.

Responsibilities

• Respond to customer inquiries across email, WhatsApp, and social media.
• Provide product information, usage guidance, and order updates.
• Track and resolve issues related to orders, returns, and refunds.
• Maintain records of interactions in CRM tools.
• Share customer insights with the product and marketing teams.
• Support in building FAQs and automated chatbot responses.

Requirements

• Strong communication skills (English & Hindi).
• Interest in skincare/beauty and willingness to learn.
• Basic problem-solving skills and patience in handling queries.
• Familiarity with social media & e-commerce platforms is a plus.
• Final-year students or recent graduates preferred.

What You’ll Gain

• Hands-on experience in D2C brand customer success.
• Exposure to CRM, e-commerce, and digital-first customer service.
• Mentorship from our brand & operations team.
• A chance to convert to a full-time role based on performance.

Duration & Stipend

• Internship Duration: 3–6 months
• Stipend: ₹7,000 – ₹12,000/month (based on skills and availability)

Job Type: Internship
Contract length: 5 months

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Paid time off

Work Location: In person