Customer Service/ Job Scheduling

Job Overview
We’re a busy and growing appliance repair company known for reliable service and great communication. We’re looking for an experienced Customer Service/Dispatcher to join our team as an independent contractor. This role focuses on keeping our customers informed, managing the schedule, and supporting technicians in the field.

This is a 1099 contractor position. No benefits are offered

Responsibilities

• Answer and return customer calls, emails, and text messages in a professional and friendly manner.
• Communicate with customers to confirm, reschedule, or update service appointments.
• Coordinate with technicians to assign jobs and manage daily routes efficiently.
• Keep the team informed of scheduling changes, parts delays, and urgent service needs.
• Track jobs and service updates through our internal systems.
• Provide excellent customer service while managing a high volume of communication.

Required Experience

• ServicePower – required for managing warranty jobs and scheduling.
• Housecall Pro – required for customer communication, job tracking, and dispatching.
• Knowledge of Marcone – a plus for handling parts orders and tracking.
• Prior experience in customer service, dispatching, or coordination (preferably in appliance repair, HVAC, appliance repair or home services).

What We’re Looking For

• Excellent communication skills—clear, calm, and professional.
• Strong organizational and multitasking abilities.
• Dependable and detail-oriented with great follow-through.
• Comfortable working independently and managing time effectively.
• Positive attitude and a commitment to great customer care.

Compensation

• 1099 Contract Position
• Pay: $125 to start during train period
• No benefits provided.

Schedule

• Full-time preferred (Monday–Friday; occasional Saturdays).

Job Type: Full-time

Pay: From $125.00 per day

Work Location: Remote