Saudi Petroleum Services Polytechnic

Create a job alert for similar positionsSummary: Lead a high-impact customer service unit by guiding daily operations, optimizing team performance, and driving measurable improvements in customer satisfaction. You will oversee inquiries, requests, and complaints with speed and accuracy, coordinate with operations to resolve escalations, and report on KPIs to inform strategy. This role emphasizes process improvements, clear communication with customers, and coaching staff to maintain service excellence. Based in Jubail, Saudi Arabia, the position requires a hands-on leader who can balance service quality with efficiency.

Opportunity to lead a high-impact customer service team

Focus on process improvements and service excellence

Hands-on leadership role in a dynamic environment

Shape memorable customer experiences in Jubail by supervising a dynamic team that resolves inquiries and escalations efficiently. Your leadership will elevate service standards, streamline communication, and boost overall satisfaction for clients while enabling the professional growth of your staff through coaching and process enhancement.

Customer Service Jobs in Jubail (Jan 2026) - Bayt.com

Customer Service Management

Team Leadership

Performance Optimization

Complaint Resolution

KPI Reporting

Process Improvement

Communication Skills

Coaching and Training

Customer Relationship Management (CRM) Tools

Conflict Resolution

Join Saudi Petroleum Services Polytechnic and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.