Customer Service Lead & Education Coordinator

Customer Service Lead & Education Coordinator

(Part-Time | 4 Days Per Week | 9:00 – 3:00)

Position Overview

We are seeking a confident, solution-oriented professional to serve as both a Customer Service team member and the operational lead for our customer service department. This role also oversees the coordination of educational classes, including both hands-on and online classes.

This position plays a key role in supporting daily operations, ensuring service consistency, and serving as a dependable point person in the owner’s absence. This is not an entry-level role. We are looking for someone who can think critically, take initiative, and contribute to maintaining operational excellence.

Alexander’s Aesthetics has built a strong reputation in the skincare industry for high-quality products, exceptional customer service, and essential education. The most important responsibility of this role is to represent and uphold the Alexander’s Aesthetics mission. Our customers are our most valuable asset. As Warren Buffett wisely said, “It takes 20 years to build a reputation and five minutes to ruin it.” We take that responsibility seriously.

Core Responsibilities

Customer Service Team Member

Your daily responsibilities will include:

• Develop strong product knowledge and understanding of company procedures
• Invoice, pull, label, and ship orders accurately and efficiently
• Keep inventory in the showroom and warehouse organized, updated, stocked and labeled
• Assist with checking in incoming orders
• Handle inbound/outbound calls, walk-ins, and emails
• Various projects as they come up (for example, filing, inventory counting, etc).
• Assist customers with questions and troubleshooting on products
• Use suggestive selling techniques appropriately
• Collaborate with CA location regarding shared orders or clients
• Resolve customer concerns independently when possible; escalate when necessary
• Learn the UPS claims process and keep track of status

Education Coordination

• Assist in coordinating in-house and vendor-led trainings
• Build and maintain class workflows in Asana
• Track completion of assigned tasks
• Coordinate supplies and documentation needed for instructors
• Set up and break down classroom space

Customer Service Lead

• Support consistent policy implementation
• Assist team members in navigating customer situations
• Maintain organized documentation systems
• Help implement process improvements
• Ensure daily operations remain smooth and professional

Decision-Making Scope

• Resolve client concerns within established guidelines
• Make day-to-day operational decisions within defined procedures
• Escalate financial, legal, or high-impact concerns to ownership

Ideal Candidate

• 3+ years experience in spa, aesthetic, medical aesthetic, or service-based environment
• Demonstrates proficiency with business technology systems, including QuickBooks, website backend management, Google Workspace, and email communication tools.
• Licensed Esthetician (required)
• Strong problem-solving ability
• Professional, confident communicator
• Organized and systems-oriented
• Comfortable taking initiative
• Experience as a mentor, lead, or manager is a plus

What Success Looks Like

• Customer concerns are resolved efficiently and professionally
• Education programs are organized and well-executed
• Daily operations feel structured and consistent
• The team feels supported and clear on expectations

Why This Role Matters

This role helps protect the client experience, maintain organization, and support education growth within the business. It plays an important part in keeping standards high and operations steady.

Compensation

$25/hour + employee discounts, ongoing training opportunities, and a supportive team environment.

24 hours per week

Benefits:

• Sick paid time off in accordance with Colorado guidelines

Job Type: Part-time

Pay: From $25.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Esthetician License (Required)

Work Location: In person