Customer Service Learning and Development Coordinator

Closes: March 22, 2026

• Coordinate and support engaging learning and training initiatives across the organization.

• Manage project timelines, budgets, and resources to ensure programs are delivered successfully.

• Utilize Learning Management Systems (LMS) and digital learning platforms to organize and deliver training content.

• Apply instructional design principles to create effective and engaging learning materials.

• Collaborate with customer service employees, managers, and vendors to support training programs and organizational learning goals.

• Monitor and evaluate training programs to ensure they deliver meaningful results.

• 5+ years' experience in learning development and training design, development, and delivery in a complex industry.
• Bachelor’s degree in Instructional Design, Human Resources, Organizational Development, Education or related field.
• Demonstrated proficiency in instructional design, performance consulting and deep understanding of adult learning principles.
• Effective and flexible communication skills with a variety of audiences including collaboration, facilitation, influencing, negotiating, resolving conflicts and building consensus.
• Demonstrated project management skills and the ability to execute on multiple assignments with minimal supervision.
• Proven analytical and problem-solving skills.
• Experience working with a Learning Management System and supporting end users required. LMS system configuration experience preferred.
• Computer skills including MS Office Suite and proficiency with authoring tools/design software (Articulate 360 and HTML preferred).
• Related master’s degree or advanced training/certifications preferred.
• Understanding of utility operations preferred.
• Proven ability to design and deliver a variety of types of learning and development initiatives and programs utilizing multiple approaches, including instructor led, virtual, and blended learning methods. Experience with emerging learning technologies a plus.

Other combinations of education and experience may be considered.

Hiring Range: $88,336 to $114,838

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane Valley, Washington Call Center at least 2 days per month with additional day(s) determined by the manager.

To Apply
We encourage you to apply as many of our positions have multiple levels to account for an incoming employee’s various knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

At Avista, our employees are the foundation of our success. Their dedication drives the value we deliver to our customers and communities. That’s why we prioritize the physical, mental, and financial well-being of our team members and their families.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

To learn more, please visit our benefits website at https://avistabenefits.com/.

We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is $88,336 to $141,339. Questions regarding compliance with this requirement can be directed to humanresources@avistacorp.com.

Pre-employment screening requirements
Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity
Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.