Customer Service & Logistics Coordinator

Job title

Customer Service & Logistics Coordinator

Summary

Headquartered in California, Global Agri-Trade (2006) specializes in the international trade of energy supplements (i.e. Palmit 80) and sustainable edible oil-based ingredients for the animal feed and food manufacturing industries. As a leader in this field, our mission is to continue being a socially responsible, trusted, and a valued supplier of food, feed, and industrial products with highly streamlined logistics, customer service par excellence, and products of the highest quality.

Our company seeks an enthusiastic detail oriented and hardworking person ready to join our team as a full-time Customer Service & Logistics Coordinator at our Western NY location, where we have been operating since 2018. The office extension is currently under construction and due to be completed by the end of summer.

We offer the ideal candidate the opportunity to be part of a progressive organization along with a competitive compensation and benefits package.

Duties and Responsibilities

• Oversee the timely pickup/delivery of goods.
• Maintain delivery schedules and track deliveries to ensure deliveries are met.
• Update and provide tracking information to Customer Service & Logistics Team / Manager.
• Handle customer complaints and investigate delivery issues (Include damaged products and late or lost deliveries).
• Effectively manage the timely flow of order processing with safety, efficiency and customer service
• Ensure all deliveries are cost efficient - negotiate and load up where possible

· Arrange logistics for outbound customer orders

· Verify shipped order compliance with customer purchase order and forward to accounting for invoicing

· Generate shipping documents including BOL and Sales Contract

· Work closely with delivery companies to maintain efficient delivery windows and monitor execution daily

· Monitor the entire process of product movement

· Knowledgeable with working with LOT/Batch Numbers and Expiry Date

· Familiar with the FIFO rule (First in First out)

· Responsible for the timeliness, accuracy and appropriate escalation of orders.

· Ability to manage a high volume of emails on a diverse set of topics.

· Analyze efficiency of current trade lanes and modes of transportation to increase profitability

· Working with different departments internally to align goals and strategies

Required Competencies

· A solid and effective team player

· Proven commitment to continuous improvement

· Strong organization and analytical skills

· High level of self-motivation and initiative

· Ability to multi-task and work well under pressure

· Proficiency and dependability in current position

· Excellent communication skills (verbal and written)

· Strong working knowledge of Microsoft Office suite (Excel, Word, Outlook) Oracle Netsuite

· Proven analytical and problem-solving skills are required, as well as excellent attention to accuracy and detail

· Ability to operate in a fast-paced environment

· Proven ability to plan, organize and manage multiple priorities

· Strong technical skills in data management

· Creative & Flexible: Able to evaluate opportunities and respond quickly to changing requirements Strong attention to detail

· Have a strong sense of accountability

· Good work ethic and a sincere desire to exceed expectations

Education & Experience

· Minimum 2 years’ experience in Supply Chain. Domestics transportation or in a relative field

· Knowledge/experience in Logistics, Scheduling, considered an asset

· Experience in/knowledge of dairy, agriculture, commodities is preferred

· A team player, comfortable with ambiguity and deadline pressures

· Previous experience within customer service and/or logistics

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Alexander, NY 14005 (Required)

Work Location: In person