Customer Service & Logistics Coordinator

The Company

Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional.

TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.

Click on www.tnasolutions.com to learn more about the organization.

About The Role

We have a great opportunity for a Customer Service & Logistics Coordinator responsible for providing proactive leadership and direction to the Customer Service and Logistics team, including the management of the customer ordering, inventory, and shipment processes.

Key responsibilities

• Train, motivate, and lead the team to achieve set objectives and targets, coordinating team resources to meet or exceed customer expectations. Ensure all staff management processes are completed as per tna requirements and meet all deadlines – including but not limited to performance reviews, salary reviews, recruitment processes, etc.
• Provision of accurate lead times and part availability on order confirmations based on feedback from manufacturing branches and external vendors.
• Develop and implement strategies effective for ensuring timely deliveries to branches and customers.
• Ensure all parts documentation are sent to Finance for timely invoicing.
• Collaborate with Aftermarket Sales Manager and other involved departments to resolve escalated problems.
• Directly responsible for the execution of warranty claims from beginning to end, including ensuring that parts returned as defective or under warranty are properly coded and inventoried so that tna solutions will receive credit from the manufacturer/supplier.
• Manage crating and freight costs for spare parts shipments (inwards/outwards/local/international)
• Track and report on spares backlog
• Responsible for inventory accuracy on an on-going basis with a calendar year-end and a fiscal year-end stock-take.
• Ongoing management and analysis of spare parts inventories to maintain recommended safety stocking levels to continually improve service to our customers.
• Continually monitor slow moving items, and execute plans to minimize these to eliminate write-offs
• Clear and timely communication with our customers to provide proactive updates on delivery dates
• Complete required reports are completed accurately and on time including monthly KPI reporting.
• Other tasks / duties as reasonably requested

Qualification and Experience

• 5 years’ experience in a similar role within a low volume production environment involving complex engineering products is almost mandatory
• Lean Manufacturing experience and knowledge is advantageous.
• Bachelor’s degree would be an advantage – business administration, management engineering, industrial technology.
• D365 experience highly desirable

Desired Knowledge and Skills

• A 2-year Technical Degree or equivalent experience in a related field or the equivalent combination of education and experience
• Associate Business Degree is a plus
• Minimum of 2 years’ experience in a supervisory role
• Superior customer service and interpersonal skills
• Proven experience to organize and maintain stock
• Exposure to the manufacturing industry (specifically food and packaging)

Why work with us?

• TNA (empowers employees and nurtures leaders)
• Career mobility opportunity - Opportunity to travel in your job and see the world.
• Professional and career development benefits and education investment
• Birthday leave.
• Recognition program linked to health and lifestyle benefits.
• A company that truly values diversity

If you are a highly motivated and a driven individual, then apply now by emailing your resume to pattie.leyva@tnasolutions.com

You must have an eligible work visa for North America to apply for this position.

Please note that only shortlisted candidates will be contacted. At this stage, we are not considering introductions from agencies.