Customer Service Logistics Planner

The Customer Service Logistics Planner contributes to the success of the organization by supporting customers and other departments. This person handles transactions, organizing shipments and acts as liaison between customers and various departments of the organization.

Qualified candidates will have the proven ability to work well with other personnel and departments, and deal with customers concerning matters that require tact and resourcefulness. The qualified candidate must also pay close attention to detail, fully proofreading his or her own work as well as the work of others.

Qualifications:

• Excellent communication skills (verbal and written)
• Experience with data entry
• Proficiency in Microsoft Office/ Windows
• Detail oriented
• Proofreading skills

Responsibilities Include:

• Responding to shipping questions
• Responding to clerical questions
• Responding to technical questions, forwarding to engineering, sales, and field technicians.
• Entering order requirements and sending order receipts for orders created by Field Account Managers
• Acting as a liaison between customers and internal departments
• Exporting forms, sending to customers as well as monitoring and following up as needed.
• Processing change orders
• Handling shipping issues
• Forwarding customer complaints to sales
• Knowledge of different shipping carriers
• Filing claims with carriers/freight forwarders
• Monitoring and Tracking orders to ensure timely deliveries
• Creating accurate shipping documentation to support smooth deliveries and cross-border movements
• Maintaining detail records of customer interactions to support sales and compliance visibility
• Coordinating with the Packaging department effectively regarding customer requests

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.