Customer Service Manager

Are you looking for the next steps to shine professionally in a multicultural environment with circular economy present in your everyday work?

Get ready to work in an innovative textile service business named as one of the most interesting companies in the circular economy, with a turnover of 450 million. With a 175-year-long history (not retiring anytime soon!) of caring for our people and customers, we are ready to expand our Lindström family.

Now is your chance to become part of the journey of helping our customers to grow more in a sustainable way.

We are looking for Customer Service Manager to strengthen our amazing Türkiye team

The ideal candidate will be responsible for the management of the customer service process

Responsibilities

To plan, implement and increase customer service activities and performance in accordance with Lindström values and operational instructions by

• Manage a team of customer service team (Customer Service Representatives and Account Representatives)
• Customer Service operations in accordance with the Corporate Operations Manual
• Customer Service / Care activities including receivables (payment collection from all clients on regular basis)
• Follow-up and analysis of the operational targets and results
• Annual planning / Additional Sales
• Implementation of E-Lindstrom at the customer site
• Uploading of records in related Customer service software

Qualifications

• Bachelor's degree or equivalent experience in Business
• Min 2 years experience in Customer Service Management and process management
• Service Industry experience preferred
• Strong interpersonal skills
• Data interpretation and Analytical skills
• Advance skills in MS office with excel and word
• Advanced English language skills

As part of our Lindström family we value if you are:

A team player with positive can-do mindset. You enjoy learning new things and you believe that changes are opportunities to develop and grow.

In return you will get the opportunity to develop in dynamic and growing South-East Europe Region. We offer our employees flexible working hours and remote work possibilities.

We offer you an interesting position with a unique and value-driven organization with a strong culture of caring. At Lindström, you can feel appreciated as who you are and we encourage you to develop yourself, to grow also professionally.

In everything we do we want to live our purpose: we care for people and our planet by inspiring people to shine and businesses to grow in a sustainable way.