Customer Service Manager

Job Description (Japan Desk - Associate). Japanese citizens only apply.

Location

New Delhi, India (Aerocity Office)

Position Summary

As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.

Key Responsibilities

Client Relationship Management

• Regular follow-up with existing Japanese clients and identifying their business needs
• Support for mobility-related clients (vehicle leasing, fleet management)

Transaction Support

• Assist in preparing quotations, contracts, and internal approval documents
• Monitor deal progress, verify terms, and support execution

Internal & External Coordination

• Liaise with local sales teams (via email and meetings)
• Coordinate with external partners (dealers, insurance companies, etc.)

Operations & Compliance

• Manage client information
• Update CRM data and prepare monthly reports

Marketing Support

• Prepare client-facing materials (Japanese & English)
• Assist in organizing seminars and events

Qualifications

Required

• Minimum 3 years of work experience in Japan
• Professional Japanese, business-level English (reading, writing, conversation)
• Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials)
• Experience in client-facing roles (sales support, customer service, etc.)
• No prior financial knowledge required

Preferred

• Basic financial knowledge (understanding of leasing/loan structures)
• Knowledge of mobility-related businesses (automotive, fleet management)
• Overseas work experience, strong cross-cultural communication skills (India experience is a plus)

Desired Attributes

• Strong customer orientation and excellent communication skills
• Ability to handle complex tasks efficiently
• Team player with the ability to follow instructions accurately
• Eagerness to learn new knowledge and skills

Key Performance Indicators (KPIs)

• Number of client visits and new client approaches
• Number of quotations/contracts supported, reduction in deal lead time
• Customer satisfaction score, number of cross-sell proposals

Employment Terms

• Working Hours: Weekdays
• Salary: Based on experience and skills
• Benefits: As per HR policy (including VISA support and company-provided transportation)

Interested candidates can connect with me at https://www.linkedin.com/in/amit-mukherjee-head-talent-acquisition-professional/ or can apply here.