Customer Service Manager

We Are Hiring!

Customer Service Manager

A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives.

Responsibilities:

• Lead, train, and supervise the customer service team.
• Develop and implement customer service policies and workflows.
• Monitor performance metrics and ensure service quality standards are met.
• Handle escalated cases and resolve complex customer issues.
• Analyze customer feedback and identify areas for improvement.
• Coordinate with internal departments to ensure seamless service delivery.
• Prepare reports and insights for management.
  
  
  

Requirements:

• 8–10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
• Strong leadership and team-management abilities.
• Excellent communication and problem-solving skills.
• Ability to analyze data and use insights to enhance service performance.
• Experience developing or improving customer service processes.