Customer Service Manager

Key Responsibilities (KRAs):

• Handle incoming and outgoing calls professionally and courteously.
• Respond to customer queries related to order status, service estimates, and general service questions.
• Provide accurate information about treatments, pricing, and timelines.
• Follow up with leads from Instagram, WhatsApp, and other channels to convert inquiries into confirmed orders.
• Coordinate with the operations team to ensure seamless customer updates and support.
• Maintain customer records and call logs for follow-ups and performance tracking.
• Deliver excellent customer experience to build trust and repeat business.

Required Skills & Qualifications:

• Excellent communication skills in English and Hindi (verbal and written).
• Polite and confident phone etiquette.
• Prior experience in customer service, telesales, or call center roles is preferred.
• Ability to multi-task and manage time efficiently in a fast-paced environment.
• Familiarity with CRM tools like is a plus, but not mandatory (training will be provided).

Salary & Benefits:

• Competitive salary based on experience
• Incentives for successful lead conversions
• On-the-job training and growth opportunities
• Friendly, professional work environment

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person