Customer Service Manager

We’re Hiring: Customer Service Manager
Shaadi.org.pk – Pakistan’s Trusted Matchmaking Platform

Shaadi.org.pk is expanding its professional team and is looking for Customer Service Manager who are passionate about helping individuals and families find the right match.

Job Responsibilities:

• Counsel and guide clients (individuals & families) regarding marriage and relationship matters
• Understand client preferences and suggest suitable matches
• Coordinate and facilitate meetings between potential matches
• Follow up with leads and maintain long-term client relationships
• Ensure confidentiality, professionalism, and ethical conduct
• Assist in converting inquiries into paid memberships
• Maintain proper records and client profiles

Requirements:

• Excellent communication and interpersonal skills
• Understanding of Pakistani family, cultural, and Islamic values
• Prior experience in counseling, matchmaking, sales, or client handling is a plus
• Ability to handle sensitive discussions with maturity and discretion
• Confident, well-groomed, and presentable personality
• Basic computer and CRM/WhatsApp handling skills

What We Offer:

• Attractive salary package + performance-based commissions
• Professional and respectful work environment
• Training and growth opportunities
• Opportunity to make a meaningful social impact

Hiring for Office Locations:

• 26th Street, DHA Phase 5, Badar Commercial, Karachi
• Gulshan e Iqbal, Block 5, Main Rashid Minhas Road, Karachi
• North Nazimabad, Block D, Main 5 Star Roundabout, Karachi

Office Working Days: Monday to Saturday

Office Timings: 10 AM - 7 PM (Full Time), 6 PM - 3 AM (Part-Time)

How to Apply:

Read details on our website's career page (shaadi.org.pk/career) and send your updated CV with the subject “Customer Service Manager – Shaadi.org.pk” on WhatsApp: 0332 3050 498 or 0342 8750 329 or 0330 9976 707 or on the numbers which are mentioned on the career page.

✨ Help people find the right rishta — build relationships, not just careers!

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Experience:

• Customer Service: 5 years (Preferred)

Work Location: In person