Customer Service Manager-AAMCO Victorville

Job Summary
We are seeking a dynamic and energetic Customer Service Manager to lead our team at our automotive service center. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and drive sales growth. Your leadership will foster a positive work environment, motivate staff, and uphold high standards of service excellence. If you thrive in a fast-paced setting and are passionate about delivering outstanding customer care, this is the opportunity for you to make a meaningful impact.

Duties

• Supervise daily store operations, including managing staff schedules and shift assignments to ensure smooth workflow.
• Lead and motivate team members through effective training, coaching, and performance management to achieve sales targets and service goals.
• Oversee customer interactions, resolving issues promptly while maintaining a friendly and professional demeanor.
• Manage inventory control, purchasing, and merchandising to optimize product availability and presentation.
• Handle administrative tasks such as payroll support (time cards & time off requests), updating work orders, ordering parts, processing warranty jobs for approval and payment and cash handling with accuracy and integrity.
• Implement marketing strategies to attract new customers and retain existing ones, including promotional activities and community outreach.
• Conduct interviews and participate in recruiting efforts to build a skilled and motivated team aligned with company values.

Requirements

• Proven management experience in retail or automotive service environments with supervisory responsibilities.
• Strong communication skills with the ability to lead teams effectively across diverse functions such as sales management, customer service, and inventory control.
• Demonstrated proficiency in retail math, POS systems, pricing strategies, and cash handling procedures.
• Bilingual or multilingual abilities are highly desirable to serve a diverse customer base.
• Experience with employee orientation, training & development programs, and team management is essential.
• Knowledge of budgeting, payroll processing, bookkeeping, and inventory management practices.
• Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting. Join us as a Customer Service Manager-AAMCO Victorville where your leadership will inspire excellence! We value energetic professionals committed to delivering top-tier service while fostering a collaborative team environment. This role offers an exciting opportunity to grow your career while making a positive difference in our customers’ experience every day!

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person