Customer Service Manager � Senior Manager - Kolkata - GO/JC/927/2025

Job Description

Job Title: Customer Service Manager � Senior Manager - Kolkata (Diversity Candidates Only)

Candidate Expectation And Roles & Responsibilities

14+ years of operations experience within an international voice process

Responsible for managing the operations for a leading US client.

This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company

Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members

Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

Proven ability to drive performance and grow businesses

Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

Analytical acumen and the ability to streamline complex processes.

MBA/ PG Degree

Skills Required

RoleCustomer Service Manager � Senior Manager - Kolkata

Industry TypeITES/BPO/KPO

Functional Area

Required Education B Com

Employment TypeFull Time, Permanent

Key Skills

• CUSTOMER SUPPORT
• CUSTOMERSERVICE
• INTERNATIONAL VOICE PROCESS
  
  

Other Information

Job CodeGO/JC/927/2025

Recruiter NameHemalatha