Customer Service & Marketing Assistant

About Us: Not your typical window company….Metro Window is a leading supplier of high-quality windows and doors, that serves the New Construction market AND offers Replacements/Installations for residential projects in the Louisville Metro area and surrounding areas. We pride ourselves on providing exceptional Value, superior customer service, and expert advice to our clients and builder partners.

Job Description: We are seeking an enthusiastic Customer Service and Marketing Assistant to join our team. This is a hybrid role for someone who enjoys front-facing customer service, and a mix of marketing and sales-support tasks to support a growing business. You will be the first point of contact for most of our clients and the engine that keeps our back-office and lead generation running smoothly.

Key Responsibilities:

1. Customer Service & Reception

· The "Face" of the Brand: Manage the physical reception desk, warmly welcoming walk-ins and visitors to our showroom.

· Communication: Professionally handle general phone inquiries, return voicemails, and manage lead follow-ups to ensure no lead goes cold.

· Calendar Management: Field incoming requests and accurately schedule appointments in our CRM system.

2. Marketing & Lead Generation

· General: Assist in marketing functions and processes, in coordination with CEO and other outside marketing partners

· Digital Ads: Help monitor and improve existing campaigns (Google and Meta)

· Community Engagement: Actively post and respond to inquiries within local Facebook and online Groups to build brand presence.

· Email Marketing: Execute email campaigns to keep our database engaged.

· Content Creation: Assist in creating or acquiring new digital media content , including photos, videos, etc.

· Outreach: Proactively generate new leads through social media outreach and strategic cold calling.

3. Office Administration & Support

· Data Management: Maintain and update internal Job and Lead trackers, CRM data, and other metrics to ensure project accuracy

· Office Support: Assist with administration items as needed, including invoicing, ordering supplies, and record-keeping.

Qualifications:

· Experience: 2+ years in an office administrative, receptionist, customer service, or marketing support role.

· Tech-Savvy: Proficiency with Google Workspace, MS Office suite, Social media, and basic CRM/Invoicing software.

· Communication: Exceptional verbal and written communication skills, with an emphasis on Customer Service

· Multi-Tasking: Ability to pivot from detailed data entry to creative social media posting without missing a beat.

· Local Knowledge: Familiarity with the Louisville area and community is a plus.

Benefits / Schedule:

• Dental insurance
• Health insurance
• PTO / Vacation
• 401K
• Primary hours Monday-Friday 8:00AM-5:00PM
• Remote work opportunity on occasion

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities
• Commission pay
• Uncapped commission

Schedule:

• 8 hour shift
• Evenings as needed
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person