Customer Service & Marketing Coordinator

Job Overview
We are seeking a dynamic and energetic Customer Service & Marketing Coordinator to join our vibrant team! This role offers an exciting opportunity to blend exceptional customer support with innovative marketing initiatives. You will be the friendly face and voice for our clients, ensuring their needs are met with enthusiasm and professionalism while actively contributing to our brand growth. As the first point of contact for all inbound leads, you will also manage a high volume of outbound calls to partners, as well as scheduling in-person estimating appointments for our sales team. Your enthusiasm for marketing support through events planning, networking functions, and social media content and brand awareness will also be highly valued on the team. This role is on-site and full-time at our office in Tigard, OR.

Responsibilities

• Serve as the first point of contact for all inbound leads, targeting a response time of under 5 minutes
• Schedule estimating appointments for the field sales team and coordinating with clients.
• Prepare and deliver clear quotes, bids, and proposals in a timely and professional manner
• Proactively follow up via phone, text, and email to address questions and earn the business
• Build and maintain positive relationships with clients, partners, and internal stakeholders
• Manage pipeline and daily sales activity accurately in the CRM
• Design, schedule, and post social media content using Canva, Claude.ai, Zapier, and other relevant platforms
• Execute direct mail campaigns and other outbound marketing initiatives
• Participate in community outreach and industry events to expand brand presence
• Proactively identify and pursue new business through digital outreach and referral network development

Requirements

• High school diploma required; bachelor’s degree preferred
• Exceptional written communication, editing, and proofreading skills
• 5+ years of high-volume inbound/outbound customer service or inside sales experience
• 5+ years of CRM usage (pipeline management, activity tracking, and client interaction logging)
• Proficiency with Microsoft Office and Google Workspace
• Demonstrated experience with Canva, Adobe Acrobat or other apps
• Strong project management, organizational, and time-management capabilities

Cal’s is not just another moving company. We operate five branches across Oregon and Washington, serving the full Willamette Valley corridor and Portland metro area. Our 50+ crew members and fleet of 15 modern trucks have completed over 10,000 moves — including 500+ long-distance relocations to every corner of the continental United States.

That commitment to excellence has earned us a 4.9-star rating across more than 4,000 customer reviews, a Gold Award for Best of the Willamette Valley, and the loyalty of thousands of families across the Pacific Northwest.

HOW TO APPLY

We require two things from every applicant before scheduling an interview:

1) Submit your application via Indeed or the job posting where you found this role.

2) Email your completed DISC personality assessment as a PDF to Info@calsmovinghelp.com with the subject line: ATTN Sales Manager – [Your Full Name]

You can find a free DISC assessment here: discpersonalitytesting.com/free-disc-test

*The DISC profile will not be used in the hiring decisions of candidates; it is used to see if you are actually interested in the position, or just clicking the apply button. Once your DISC is received, the hiring team will review your qualifications and reach out for an interview if needed. We appreciate you taking the time to review this opportunity!

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)

Work Location: In person