Customer Service – Offer Admin Review Expert (Arabic Speaker)

Location: In-Person in Riyadh

Job Type: Full-time
Nationality: Saudi Nationals preferred
Salary: Up to 11,050 SAR

We are hiring a skilled Offer Admin Review Expert (Arabic Speaker) to review, validate, and approve promotional offers before publishing. The role ensures accuracy, compliance, and high-quality communication with clients.

Responsibilities:

• Review AI-processed offers to ensure accuracy, clarity, and completeness.
• Validate outputs against business rules, pricing, service standards, and compliance requirements.
• Approve offers for publishing or return them with clear, actionable feedback.
• Communicate with clients to request revisions or provide clarifications.
• Report recurring issues and improvement areas to the AI/operations teams.
• Maintain logs, records, and documentation in CRM systems.
• Ensure all offers meet internal policies, legal guidelines, and brand standards.
• Prepare daily or weekly quality and audit reports.

Requirements:

• Bachelor’s degree in Business, Administration, or related field (preferred).
• Arabic speaker (mandatory) — excellent reading & writing skills.
• Experience in quality assurance, administrative review, or content validation is a strong plus.
• Ability to understand AI-generated review summaries and decision outputs.
• Experience using CRM systems (Zoho, HubSpot, Salesforce, etc.).
• High attention to detail with strong analytical thinking.
• Excellent communication skills (Arabic & English).
• Good time management and customer-first mindset.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: ﷼11,050.00 per month

Work Location: Remote