Customer Service Officer (1-Year Renewable Contract)

Job Title: Customer Service Officer
Industry: Electrical & Electronics
Salary: SGD 2400 - 2500
Location: South East, Singapore

About Company:
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.

Job Description:
- Attend to customers, handle queries from the Service Hotline and emails.
- Respond and resolve customers' queries related to products, spare parts, service schemes and schedule service appointments.
- Liaise and coordinate with authorized Service Contractors, in house technicians etc. to resolve issues arising from customers.
- Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
- To conduct weekly and annual parts stock count.
- Retrieve and deliver spare part to Customer Care Counter.
- Perform front counter duties including but not limited to spare parts sales over walk in, bring in repair, repair collection and redemption.

Job Requirements:
- At least a O-Level academic qualification.
- Having some customer service and/or call center or similar working experience.
- Those with technical knowledge of electrical or electronic appliances but no experience in customer service are welcome to apply.
- Customer service-oriented, excellent communication skills and good interpersonal skills.
- Possess basic computer skills.
- Good stamina and good personality and customer-oriented.
- Excellent time management skills, able to prioritize work, attention to details and problem solving skills.
- Ability to work under pressure and manage customers' expectations.
- Willing to work overtime when required.

Compensation:
- Work location: Bedok, Singapore
- Within walking distance from Bedok MRT Station
- Working hours: Monday - Friday (9am - 5pm), Saturday (9am - 2pm)
- OT occasionally (max 2 hours per day)
- 1 year renewable contract
- AWS Entitlement
- Annual leave
- Medical and other benefits
- Training will be provided

Interested applicants are invited to submit their resume via clicking the apply button.

JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R )

Job ID: 3510