Customer Service Officer

Company Description

Flooss isn’t just an app—it’s the future of microfinance, reimagined. Built on transparency, trust, and smart technology, Flooss turns financial empowerment into an experience that’s seamless, credible, and accessible from anywhere. Our goal is to revolutionize microfinance, making it a seamless, credible, and accessible experience globally, starting with the MENA region.

Role Description

This is a full-time, on-site role for a Customer Service Officer located in Riyadh. The Customer Service Officer will be responsible for handling customer inquiries and complaints, ensuring customer satisfaction and providing exceptional customer support. Day-to-day tasks include managing customer communications, resolving issues promptly, and enhancing the overall customer experience by providing personalized service and support.

Qualifications

• Strong Interpersonal Skills and Customer Experience capabilities
• Proficiency in Customer Support and Customer Service practices
• Proven ability to achieve high levels of Customer Satisfaction
• Excellent written and verbal communication skills
• Ability to work efficiently in a fast-paced environment
• Experience in the finance or microfinance industry is a plus
• Bachelor's degree in Business Administration, Communication, or a related field
• Fluency in Arabic and English is preferred