CUSTOMER SERVICE OFFICER

Job Description:

Resolve customer complaints and warranty cases received by phone & WhatsApp. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.

Duties and Requirements of After Sales Complaint Officer

1. Attend calls or read messages by WhatsApp of customer complaints, and warranty issues.

2. Handle customer complaints & issues promptly and accurately

3. Assist customers with after-sales service issues (spare parts & repairs)

4. Provision of advice on any arising questions and the recommendation of upselling services.

5. Record customer complaints

6. Assign jobs to field technicians

7. Track technical staff for resolution of the complains

8. Arrangements of required parts for complaints

9. Collection of payments received by technical field staff

10. Excellent customer service skills

11. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude

12. Minimum qualification Intermediate

13. Proficient in MS Office applications (Word & Excel)

Note: This position is for male applicants only.

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Experience:

• After Sales Service Representative: 2 years (Required)

Location:

• Korangi (Preferred)

Work Location: In person